Online Requests

Requests for Well Child or Consultation Visits may be made through email. Please email dorothyo@capitalpediatrics.com with the patient's name and date of birth, the date and time requested, and the reason for your visit. In order for your appointment to be valid, we must contact you to confirm. Please tell us in your email if you wish to be contacted by email or phone, and include phone number if latter is preferred.

Phone Calls

Please call our Central Office at 512-454-4545 or our North Office at 512-250-0220 to make an appointment by phone.

During regular office hours, routine medical questions are handled by our experienced nursing staff. At our Central Office, Joyce Jordan, L.V.N. and Karen Dubec, M.A. staff our phone triage. Ms. Jordan has been with Capital Pediatric Group for 30 years and Ms. Dubec has been with CPG for 13 years. At our North Office, Lola Culwell, M.A. staffs phone triage. She has been with CPG for 11 years.

Our nurse triage system allows your questions to be addressed quickly. If you would like to speak directly to your doctor, we our happy to return your call by the end of the business day.

Phone calls regarding routine prescription refills should be made during office hours.

After Hours Calls

One of our doctors is on call 24 hours a day if you have an emergency. If you call the office after business hours, you will be transferred to a medical answering service. The operator will page the on call doctor. The on call doctor will return your call as soon as possible. Between the hours of 10:00pm and 7:30am, a registered nurse answers all calls immediately and pages the on call doctor if necessary. Should we fail to return your call within a reasonable amount of time, please call again as a safeguard against telephone trouble, wrong numbers, and human error.

There is a $12 fee for phone calls made between the hours of 10:00pm and 7:30am.

Please view our Triage Information page for more information about when and how to call your doctor.